Privacy Policy

Last Updated: June 13, 2025

At Nanolabs we value your privacy and are committed to protecting the personal information you provide through our contact page. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our contact form. By submitting your information, you agree to the practices described in this policy.

1. Information We Collect

When you use our contact page, we may collect the following personal information you voluntarily provide:

• Full Name: To address you properly in our response.
• Email Address: To respond to your inquiries or provide updates.
• Phone Number: To contact you if preferred or necessary.
• Country: To better understand your location and applicable regulations.
• Company Name: To identify your organization and provide relevant assistance.
• Company Size: To better understand your business needs and requirements.
• Message Content: Any details you include in your message to help us address your inquiry.
• Other Information: Any additional information you choose to provide in the contact form.

We do not collect sensitive personal information (e.g., financial data, health information) through the contact page unless explicitly provided by you in the message content.

2. How We Use Your Information

We use the information collected through the contact page to:

• Respond to your inquiries, questions, or requests.
• Provide customer support or follow up on your feedback.
• Improve our services and website functionality.
• Comply with legal obligations or protect our legal rights.

We will not use your information for marketing purposes unless you explicitly opt in to receive such communications.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers (e.g., email or hosting services) who assist us in operating the contact page, provided they agree to keep your information confidential.
• Legal Requirements: If required by law, regulation, or legal process (e.g., court order, subpoena), or to protect the rights, property, or safety of Nanolabs, our users, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction.

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include:

• Secure data transmission (e.g., SSL encryption).
• Restricted access to your information by authorized personnel only.
• Regular security assessments of our systems.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy (e.g., to respond to your inquiry) or as required by applicable law. Once no longer needed, we securely delete or anonymize your information.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal obligations.
• Objection: Object to certain uses of your information (e.g., marketing).
• Data Portability: Request a transferable copy of your information.

To exercise these rights, please contact us at office@nanolabs.ro. We will respond to your request within the timeframes required by applicable law (e.g., 30 days under GDPR).

7. Cookies and Tracking

Our website and contact page do not use any cookies, tracking technologies, analytics tools, or any other tracking mechanisms. We are committed to maintaining your privacy and have deliberately chosen not to implement any form of user tracking or monitoring.

This means:

• No cookies are stored on your device
• No analytics or tracking scripts are running
• No user behavior monitoring
• No third-party tracking tools
• No visitor statistics collection

We believe in complete transparency and respect for user privacy, which is why we've chosen to operate our website without any tracking mechanisms.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We do not send notifications about policy updates - it is your responsibility to check this page periodically for any changes. The "Last Updated" date at the top of this page indicates when the policy was last revised.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:

• Email: office@nanolabs.ro
• Mailing Address: Str. Fabricii de Zahăr 109, Cluj-Napoca 400057, Romania

We will respond to your inquiries as soon as possible, typically within 3 business days.